Refund policy

REFUND & RETURN POLICY

Last updated: August 19, 2026

At Lumzio, we want you to be happy with your order. Because our products are made specifically for each order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong product.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Email us at:

lumzio.store@gmail.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• Any additional information we may reasonably need to investigate the issue

After reviewing your request, Lumzio may provide an appropriate resolution, which may include a replacement or refund.

REFUNDS

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow your payment provider or bank the applicable processing time for the refund to appear in your account.

RETURNS

Do not send an item back to us unless we have specifically instructed you to do so.

Because our products are made for individual orders, we generally do not accept returns or exchanges because of:

• Change of mind
• Incorrect size selection
• Incorrect color selection
• Ordering the wrong product
• Personal preference

ORDER ERRORS

Please carefully check your product, size, color, quantity, and shipping address before completing your purchase.

If you receive an item that is materially different from what you ordered, please contact us within 14 days of delivery.

CONTACT

For questions regarding returns, refunds, damaged products, or incorrect orders, contact:

lumzio.store@gmail.com